Shipping policy
Last updated: November 12, 2026
1. Where we ship
We ship to addresses in the United States. We do not currently ship to other countries.
2. Where your order ships from
Our jewelry is made in the People's Republic of China and your order ships directly from our fulfillment partner there. Delivery therefore takes longer than from a US warehouse. Please check the delivery times below before you order.
3. Shipping costs
- Standard shipping: $4.95
- Orders of $49.90 or more: free standard shipping
The shipping cost is shown at checkout before you pay.
4. Processing and delivery times
- Processing: 1 to 3 business days
- Transit and customs clearance: 7 to 15 business days
- Total estimated delivery: 8 to 18 business days
Business days are Monday to Friday, excluding public holidays. These are estimates. Customs checks and carrier delays can add extra time.
5. Import duties and taxes: paid by you
Orders are shipped Delivered Duty Unpaid (DDU). Our prices and shipping charges do not include US import duties, tariffs, taxes or customs and brokerage fees. Low-value parcels from China no longer enter the United States duty-free, so you should expect these charges to apply to your order.
The carrier or customs broker collects these charges from you before or at delivery. You are responsible for paying them. The amount is set by US Customs and the carrier, not by us, so we cannot tell you the exact amount in advance. If you refuse to pay and the parcel is returned or abandoned, section 7 of our Refund Policy applies.
6. If we cannot ship on time
If we cannot ship your order within 30 days of receiving it, we will tell you, give you a new expected shipping date, and let you choose between waiting or cancelling for a full refund.
7. Tracking
You receive a shipping confirmation email with a tracking number once your order ships. You can also follow your order on our Track your order page. Tracking can take up to 48 hours to show activity and may not update while the parcel is in transit or in customs. If your tracking has not updated for 7 business days, please contact us.
8. Your address
Please check your address at checkout. We are not responsible for parcels delivered to an incorrect or incomplete address you provided. If a parcel comes back as undeliverable, we will contact you. We can reship once you pay the new shipping cost, or refund the product price minus the original shipping charge.
9. Lost, stolen or damaged parcels
- Marked as delivered but not received: check with your household and neighbors and around your home first. If the parcel has not turned up after 3 business days, contact us and we will start an investigation with the carrier.
- Lost in transit: if tracking shows no movement for 20 business days, we treat the parcel as lost and reship or refund your order.
- Damaged: contact us within 30 days of delivery with photos. See our Refund Policy.
10. Split shipments
Orders with more than one item may arrive in separate parcels, at no extra cost, each with its own tracking number.
11. Contact
support@emmajewelryco.com. Please include your order number.