Refund policy
Last updated: November 12, 2026
1. Summary
- 30-day returns: return your jewelry within 30 days of delivery, unworn and in its original condition and packaging, for a refund of the product price.
- Return shipping: at your own cost, unless the item is defective, damaged or wrong.
- Defective, damaged or wrong item: tell us within 30 days of delivery and we replace it or refund it at no cost to you.
- Refund method: your original payment method.
- Questions: support@emmajewelryco.com
2. Our 30-day return policy
If you are not happy with your purchase for any reason, contact us within 30 days of the delivery date. We will send you return instructions, and you then have 14 days to send the item back.
To qualify:
- The order was placed on emmajewelryco.com. Products bought from marketplaces or resellers are not covered.
- The item is unworn, undamaged and not altered or resized, and is returned in its original packaging with any tags, pouches or boxes it came with.
- For hygiene reasons, earrings can only be returned if they are unworn and still in their original packaging.
If you ordered more than one item, you may return all of them or only some of them.
3. How to return
- Email support@emmajewelryco.com with the subject line "Return request" and your order number.
- We reply within 1 to 2 business days with the return instructions and the return address. Please do not send anything back before you receive these instructions. Returns sent without contacting us first cannot be processed.
- Pack the item securely, use a tracked shipping service and keep your proof of postage.
Our products ship from our fulfillment partner in the People's Republic of China, and the return address we give you may be at that partner's facility outside the United States. Return shipping is at your own cost.
4. What we refund
We refund the price you paid for the returned item. If you used a discount, the refund is based on the discounted price you paid.
We do not refund the original shipping charge, the return shipping cost, or any import duties, taxes, customs or brokerage fees you paid on delivery (see our Shipping Policy).
We issue approved refunds within 5 business days after we receive the return. Your bank usually needs another 5 to 10 business days to show the refund. We may refuse or reduce a refund if the item comes back worn, damaged, altered or incomplete, or is returned outside the periods above.
5. Defective, damaged or wrong items
If your jewelry arrives damaged or defective, or is not what you ordered, email us within 30 days of delivery with your order number and a photo of the problem. We will replace the item or refund it in full, including the original shipping charge, at no cost to you. In most cases you do not need to send the item back. If we do need it back, we pay for the return shipping.
This does not cover damage caused after delivery by accidents, misuse or improper care, such as wearing jewelry while swimming, showering or exercising, contact with perfume, lotions or cleaning products, pulling on chains or clasps, or repairs or resizing by someone else. Normal wear over time is not a defect.
6. Changes and cancellations
Contact us as soon as possible. If your order has not shipped yet, we cancel it and refund you in full. Once an order has shipped it cannot be cancelled, but you can still return it under section 2.
7. Refused or unclaimed parcels
If you refuse delivery, do not pay the import charges, or do not collect your parcel, and the parcel is returned to us or abandoned, we refund the product price minus the original shipping charge and any return or disposal costs charged to us.
8. Please contact us before a chargeback
If something went wrong, email us first. We can almost always solve it faster than your bank. A chargeback for a matter covered by this policy, or after we have already refunded you, may be disputed and may lead to future orders being refused.
9. Your legal rights
Nothing in this policy limits any rights you have under federal or state consumer protection law that cannot be limited by agreement.
10. Contact
Emma Jewelry is operated by Noire Eagle LLC, 2106 House Ave, Suite 620, Cheyenne, WY 82001, USA. Email: support@emmajewelryco.com. This is our business address and not a returns address.