FAQ

Orders and shipping

Where do you ship?

We ship to addresses in the United States only.

How much is shipping?

Standard shipping is $4.95. Orders of $49.90 or more ship for free. You see the shipping cost at checkout before you pay.

How long does delivery take?

Orders are processed in 1 to 3 business days. Your order ships from our fulfillment partner in China, so the total estimated delivery time is 8 to 18 business days. Customs checks and carrier delays can add extra time.

Will I have to pay import duties?

Orders are shipped Delivered Duty Unpaid (DDU). US import duties, taxes and customs fees are not included in our prices and are collected by the carrier at or before delivery. See our Shipping Policy.

How can I track my order?

You receive a shipping confirmation email with a tracking number once your order ships. You can also use the Track your order page. Tracking can take up to 48 hours to show activity.

Can I change or cancel my order?

Email us as soon as possible. If your order has not shipped yet, we cancel it and refund you in full. Once it has shipped, you can return it under our return policy.

Returns and refunds

What is your return policy?

You can return items within 30 days of delivery, unworn and in their original condition and packaging. For hygiene reasons, earrings can only be returned unworn and in their original packaging. Email us first for the return instructions. Return shipping is at your own cost. See our Refund Policy.

My item arrived damaged or wrong. What now?

Email us within 30 days of delivery with your order number and a photo. We replace the item or refund it in full, at no cost to you.

When do I get my refund?

We issue approved refunds within 5 business days after we receive your return. Your bank usually needs another 5 to 10 business days to show it.

Our jewelry

What is the jewelry made of?

The materials of each piece are listed in its product description. If you have a metal allergy or sensitive skin, please check them before you order, or email us with your question.

How do I care for my jewelry?

Remove your jewelry before swimming, showering, exercising or sleeping, and keep it away from perfume, lotions and cleaning products. Store each piece separately in a dry place.

How do I find my ring size?

Check the size information on the product page. If you are unsure, email us and we will help you.

Contact

How can I reach you?

Email support@emmajewelryco.com. We reply within 1 to 2 business days (Monday to Friday). Please include your order number if you have one.